Cloud Support Services (CSS): the flexible technical support offering

 
 

Cloud Support Services (CSS)

Outsource your cloud 24/7 technical to support to Tech Data so that your expensive, highly skilled resources can focus on something more strategic for your business. Leverage our CSS plans to guarantee initial response times, prioritise resolutions and ensure maximum up time.

You can raise unlimited cloud tickets via email, live chat, telephone or our ticketing tool.

All you need to do to get covered is choose whatever payment plan suits you, annual or monthly subscription, then buy now on our StreamOne platform.

Please watch our video in the banner to get more details about our CSS plans or take our assessment to find out which plan is right for you.

One of the reasons that Ultima chose Tech Data as their preferred Microsoft CSP partner was the value add that Tech Data can bring and in particular our 24/7 cloud support services. Watch the video to the right to find out more.

Watch our Webinar

Watch our webinar to find out how our Professional plan supports you and your cloud customers.

Watch our webinar

Professional

Struggling to maintain service levels or need to ensure that key projects run smoothly?  Our Professional CSS plan helps you to build and scale your cloud business. 

You can decide whether you want to sign up to a monthly or annual subscription, or buy a ticket packet up front for use over a 12 month period. You’ll have peace of mind with initial response time SLAs of 1/2/4/6 hours.

Access our support 24/7 by email, live, chat, telephone and ticketing tool.

Find out more about our plan by reading our Data Sheet.

Buy now

Elite

Do you have a mature hybrid cloud business that requires specialized 24/7 support? Our Elite CSS plan can be tailored to your exact business requirements whether they be for cloud, on-premise or hybrid.

Both you and your end user customers will be able to raise support tickets by email, live, chat, telephone and ticketing tool and we will ensure that they get the very highest levels of prioritization for resolution.

Your annual contract will be billed monthly, based on consumption.

Find out how you can personalise your plan by reading our Data Sheet.

Discuss Your Needs

Not sure what plan is right for you? Compare our plans here.

Raise a support request

Do you need technical help with cloud or hybrid environments?

Open a technical case